The Leadership Team - Michelle Ferrans
Professional:
My career in hospitality began with working at Lochgreen Hotel, Troon while I was still at school. I worked in various roles across most of the owners establishments from Kitchen Assistant to Bar Manager. As much as I loved the face to face customer interaction and the industry, I knew that I wanted to diversify in to the field of reservations, meetings and events.
I started my journey at Key Reservations in June 2008. I joined with knowledge from a hotel background which helps to achieve what is best for our client. I progressed to the role of Reservations manager and have been lucky to recruit an amazing reservations and events team.
"Outstanding service from a team who care about their clients and their business needs. Always go above and beyond to deliver an efficient and professional service. Nothing too much trouble. Thank you for the opportunity to work with you."
