The Leadership Team - Michelle Ferrans
Professional:
My career in hospitality began with working at Lochgreen Hotel, Troon while I was still at school. I worked in various roles across most of the owners establishments from Kitchen Assistant to Bar Manager. As much as I loved the face to face customer interaction and the industry, I knew that I wanted to diversify in to the field of reservations, meetings and events.
I started my journey at Key Reservations in June 2008. I joined with knowledge from a hotel background which helps to achieve what is best for our client. I progressed to the role of Reservations manager and have been lucky to recruit an amazing reservations and events team.
“Since I started managing VIP and internal trade visits 1.5 years ago, Key Reservations has proved itself to be a fantastic resource and lifeline. Key are on top of the latest hotel openings and renovations, so I can rest assured our international clients are in good hands when visiting our brand homes. I manage hundreds of corporate events, large and small scale, and I can always rely on delegating to Key when I need help sourcing availability and rates from a number of trusted venues or accommodation. If there is ever an afterhours last-minute issue, there is always someone from Key who is on call that can be contacted when in need. Thank you always Ian and the rest of the Key Reservations Team.”
