The Leadership Team - Michelle Ferrans
Professional:
My career in hospitality began with working at Lochgreen Hotel, Troon while I was still at school. I worked in various roles across most of the owners establishments from Kitchen Assistant to Bar Manager. As much as I loved the face to face customer interaction and the industry, I knew that I wanted to diversify in to the field of reservations, meetings and events.
I started my journey at Key Reservations in June 2008. I joined with knowledge from a hotel background which helps to achieve what is best for our client. I progressed to the role of Reservations manager and have been lucky to recruit an amazing reservations and events team.
“I have been using Key Reservations for nearly 10years now, their service is second to none. Within my role at Finsbury Food Group, it is a weight off my mind that I have Michelle at the other end of a phone or email who will help me out no end. The service they provide is excellent, the whole team are very friendly and helpful. The knowledge and advice they offer about various hotels and meeting venues is invaluable, they take out all the hassle of looking for accommodation and meeting venues. I don’t know what I would do without them!”
