The Leadership Team - Michelle Ferrans
Professional:
My career in hospitality began with working at Lochgreen Hotel, Troon while I was still at school. I worked in various roles across most of the owners establishments from Kitchen Assistant to Bar Manager. As much as I loved the face to face customer interaction and the industry, I knew that I wanted to diversify in to the field of reservations, meetings and events.
I started my journey at Key Reservations in June 2008. I joined with knowledge from a hotel background which helps to achieve what is best for our client. I progressed to the role of Reservations manager and have been lucky to recruit an amazing reservations and events team.
"As a client of Key Reservations since they started in 1991, Devro plc have found the service to be extremely efficient. Key are always able to offer the best rates as well as expert advice. Apart from being very reliable, they always manage to get the necessary accommodation for me. Having been approached by other agents in the past, I have found that no one offers the choice or rates similar to Key Reservations. Key take all the hassle out of booking bedrooms and conferences which is a big benefit to someone in my position."
