The Leadership Team - Michelle Ferrans
Professional:
My career in hospitality began with working at Lochgreen Hotel, Troon while I was still at school. I worked in various roles across most of the owners establishments from Kitchen Assistant to Bar Manager. As much as I loved the face to face customer interaction and the industry, I knew that I wanted to diversify in to the field of reservations, meetings and events.
I started my journey at Key Reservations in June 2008. I joined with knowledge from a hotel background which helps to achieve what is best for our client. I progressed to the role of Reservations manager and have been lucky to recruit an amazing reservations and events team.
"Western Power Distribution has recently renewed its contract with Key, and we are very pleased to be working with them. We have developed a strong relationship with Key over the past 4 years, and look forward to developing this further. Their service has always been efficient, proactive and friendly."
