WhatsApp the new concierge?????
03/04/2019
WhatsApp concierge takes up two new positions in the North East
Two Tyneside hotels are taking room service digital, the Grey Street Hotel and the New Northumbria Hotel, both owned by Newcastle’s Malhotra Group, have introduced WhatsApp as a concierge service for guests.
Once guests have checked in, they can then WhatsApp message their orders directly to reception throughout their stay.
Group business development manager, Fabian Pritchard, believes the digital concierge service will bring an added level of convenience to guests saying: “WhatsApp is such a familiar means of communication now that this is a logical service to offer.
“It cuts down the potential for any errors in orders, will speed up the ordering process and guests can place their order from wherever they happen to be. So, if they are out for the day, they can use the WhatsApp service to either book a table in the restaurant or have meals and drinks delivered to their room when they return.”
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“Since I started managing VIP and internal trade visits 1.5 years ago, Key Reservations has proved itself to be a fantastic resource and lifeline. Key are on top of the latest hotel openings and renovations, so I can rest assured our international clients are in good hands when visiting our brand homes. I manage hundreds of corporate events, large and small scale, and I can always rely on delegating to Key when I need help sourcing availability and rates from a number of trusted venues or accommodation. If there is ever an afterhours last-minute issue, there is always someone from Key who is on call that can be contacted when in need. Thank you always Ian and the rest of the Key Reservations Team.”
